At Fresh Surgical Valley, we strive to provide high-quality surgical instruments. If you are not satisfied with your purchase, we offer a return and refund policy under specific conditions. Please read the following terms carefully before requesting a return.
Returns
Our return policy lasts 30 days from the date of delivery. If 30 days have passed, we cannot offer a refund or exchange. To be eligible for a return:
The item must be unused and in its original packaging.
A receipt or proof of purchase is required.
Custom-made or personalized items cannot be returned.
To initiate a return, please contact us at info@freshsurgicalvalley.com/+923000062831.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be processed within 30 days, and the amount will be credited to your original payment method.
Shipping costs are non-refundable, and return shipping expenses must be covered by the customer unless the item is defective or incorrect.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company (it may take time before the refund is officially posted).
Contact your bank (processing time may vary).
If you’ve done all the above and still haven’t received your refund, email us at info@freshsurgicalvalley.com/+923000062831.
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded unless they are defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@freshsurgicalvalley.com/+923000062831 and send your item to Rahimpur Ugoki, Sialkot, 51480, Pakistan.
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the return amount. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
To return your product, mail it to: Fresh Surgical Valley Rahimpur Ugoki, Sialkot, 51480, Pakistan
You are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, contact us at info@freshsurgicalvalley.com/+923000062831.
